🚗 AUTOMOTIVE SERVICE MANAGER

$80,000–$120,000 Annual Earning Potential

Canadian Tire – Bank & Heron | Ottawa South

1170 Heron Road, Ottawa, ON

 

LEAD A MAJOR AUTOMOTIVE SERVICE OPERATION.

Canadian Tire Bank & Heron is looking for an experienced, motivated and results-driven Automotive Service Manager to lead our Automotive Service Centre at our large and busy Ottawa South location.

This is not simply a position where you manage the day-to-day.

 

This is a true leadership and business-management opportunity for someone who wants to build a high-performing team, grow sales, improve productivity, deliver an exceptional customer experience and help drive the continued success of the Automotive Service Centre.

 

$80,000–$120,000 annual earning potential

If you're an experienced Automotive Service Manager, Fixed Operations Manager, Assistant Service Manager, Shop Manager, Senior Service Advisor or automotive leader ready for a bigger opportunity, we want to hear from you.

🔥 A BIGGER ROLE. A BIGGER OPPORTUNITY.

Our Bank & Heron location is a busy automotive operation serving customers throughout Ottawa South. We need a leader who can see the entire business.

Someone who understands:

 

People. Customers. Technicians. Sales. Productivity. Costs. Profitability.

 

And knows how to bring all of them together.

 

As Automotive Service Manager, you will have significant responsibility for the performance, culture and continued growth of the Automotive Service Centre.

You won't simply maintain the department.

 

You'll lead it forward.

💰 COMPENSATION

$80,000–$120,000 Annual Earning Potential

Compensation will be based on experience, qualifications and performance.

 

For the right automotive leader, this is an opportunity to take on significant responsibility while building a rewarding long-term career.

⭐ WHY CANADIAN TIRE BANK & HERON?

We are looking for someone who wants more than another management job.

 

You'll have the opportunity to lead a substantial automotive operation while working with a locally owned Canadian Tire business and one of Canada's most recognized brands.

 

What we offer:

• $80K–$120K annual earning potential
• Profit-sharing opportunities

• Group benefits (Health and Dental)

●     Employee discount

• Ongoing training and professional development
• Continued career advancement opportunities
• Support from senior store leadership
• Opportunity to build and develop a high-performing automotive team
• Diverse, inclusive and safe workplace
• Locally owned business
• Long-term career potential within the Canadian Tire network

👑 OWN THE PERFORMANCE OF THE SERVICE CENTRE

As our Automotive Service Manager, you will be responsible for leading and managing the Automotive Service Centre while creating an environment where customers receive knowledgeable, professional and trustworthy service.

You'll work closely with the General Manager and Associate Dealer to establish sales objectives, manage costs and implement strategies for growth and profitability.

Your mission:

 

Build the team. Grow the business. Deliver an exceptional customer experience. Drive results.

📈 DRIVE SALES, PRODUCTIVITY & PROFITABILITY

You'll take ownership of the business performance of the department. You will:

• Achieve sales and productivity objectives
• Meet and exceed customer-service expectations
• Identify opportunities to grow Automotive Service Centre revenue
• Develop strategies to attract new customers
• Increase customer retention and loyalty

• Manage costs and operate within budget guidelines
• Improve productivity and operational efficiency
• Monitor automotive market trends and competition
• Identify opportunities for continued business growth
• Implement department policies, procedures and best practices
• Balance customer demand with staffing, technician skill levels, available parts and equipment

👥 BUILD A HIGH-PERFORMING TEAM

Great automotive departments don't happen by accident. They're built by great leaders.

You will be responsible for creating a team culture based on:

 

Performance. Accountability. Development. Teamwork. Customer Service.

 

Your leadership responsibilities will include:

 

• Coaching, training and developing team members
• Motivating and supporting employees
• Setting clear expectations
• Managing employee performance
• Providing constructive feedback
• Recognizing excellent performance
• Developing future leaders
• Creating and implementing training plans
• Delegating work effectively
• Following up and holding the team accountable
• Preparing schedules based on business needs and budgets
• Assisting with recruiting, selecting and onboarding new employees
• Helping build a professional, positive and results-driven workplace

🤝 CREATE CUSTOMERS FOR LIFE

Customer trust is at the heart of a successful Automotive Service Centre.

You will ensure our team provides customers with a professional, transparent and knowledgeable experience.

You'll:

 

• Foster a culture of exceptional customer service
• Build customer trust and loyalty
• Ensure customers receive clear and professional communication
• Resolve escalated customer concerns
• Handle challenging situations professionally
• Support warranty, return and guarantee situations
• Maintain strong relationships with customers and vendors
• Ensure customer expectations are consistently met
• Protect the reputation of the Automotive Service Centre

🛠 RUN A STRONG AUTOMOTIVE OPERATION

You'll oversee the daily operation and workflow of a busy Service Centre. This includes:

• Service Advisors
• Automotive Technicians
• Shop workflow
• Repair-order management
• Customer wait times
• Technician productivity
• Parts availability
• Equipment availability
• Automotive parts-ordering systems
• Computerized work-order systems
• Department presentation
• Health and safety compliance
• Store and department policies
• Opening and closing responsibilities when required

 

You will plan, organize, delegate and follow up on work while balancing customer expectations, technician capabilities, shop capacity, parts availability and business priorities.

 

🎯 WHO WE'RE LOOKING FOR

We are looking for an experienced automotive professional who combines:

 

Leadership + Automotive Knowledge + Business Sense

We want a leader who thinks like an owner — someone who understands customers and people, but also understands revenue, margins, productivity, cost control and growth.

 

 

The ideal candidate will bring:

 

• Automotive supervisory, leadership and/or management experience
• Strong knowledge of automotive service operations
• Strong understanding of automotive financial principles
• Knowledge of automotive market trends and competition
• Proven leadership abilities
• Excellent communication skills
• Strong organizational and planning skills
• Ability to coach and develop employees
• Ability to delegate and follow up effectively
• Strong problem-solving abilities
• Confidence making difficult decisions
• Results-oriented and entrepreneurial mindset
• Strong customer-service instincts
• Ability to succeed in a fast-paced automotive environment
• Experience with automotive parts-ordering systems
• Experience with computerized work-order systems
• Valid Ontario driver's licence

🧠 THE LEADER WE WANT

We're looking for someone who can walk into a busy Service Centre and understand what needs to happen.

Someone who can walk through the shop and communicate with technicians. Sit with an Advisor and coach them.

Speak confidently with a customer. Review the numbers.

Identify opportunities. Solve problems.

Make decisions.

And lead the team forward.

 

You're approachable — but accountable. Customer-focused — but commercially minded. Competitive — but team-oriented.

Hands-on — while still seeing the bigger picture.

 

 

Most importantly:

 

You take ownership.

🚀 READY FOR A BIGGER AUTOMOTIVE LEADERSHIP ROLE?

Maybe you're already managing an automotive department and looking for a bigger operation. Maybe you're an Assistant Service Manager ready to lead.

Maybe you're a successful Senior Service Advisor ready to take the next step.

 

Maybe you're managing an independent shop or dealership operation and want a new challenge.

If you have the automotive knowledge, leadership ability and ambition to take ownership of a busy Automotive Service Centre, we'd like to meet you.

 

📩 APPLY TODAY

Canadian Tire – Bank & Heron

In person or online

1170 Heron Road Ottawa, ON

613-733-6776

 

Automotive Service Manager

 

$80,000–$120,000 Annual Earning Potential

Send your resume to the hiring team to begin a confidential conversation about the opportunity.

Don't just manage a department. Build one.